Client Satisfaction Survey – The Results!
We are excited to share with you today the results from our annual client satisfaction survey. Thank you to all our clients who participated in the survey last month and to all of you who continue to provide us with feedback throughout the year personally or through vouchedfor.
We conduct these surveys each year to ensure we are delivering the very best service and meeting the needs of all our clients. The whole team are extremely pleased to see that this year we had another 50% response rate and we have achieved even higher levels of satisfaction in our survey than in the previous year. Also, a thank you to those who suggested a couple of areas of improvement these have proved to be very quick fixes in our process and we will continue to monitor and develop in the year ahead.
Below are the full survey results showing the percentages of those who agree with the statements on the survey along with some very humbling comments.
“Key aspects which stand out – excellent financial planning knowledge, great professionalism and a friendly and courteous service.”
” The drop in the interest rate etc showed the value of the advice, not to panic and remember you are in it for the long term”
“Regular communications on financial topics and general updates on the JSFPL team are very welcome.”
“Nicola’s technical knowledge of all things financial is excellent and she has the skill to impact that knowledge to her clients in an easily understood format. I have complete confidence in Nicola and the team at JSFP.”
“Nicola approaches us in manner that treats us as people, not just clients, in a friendly, approachable way. She gets to the heart of where we hope to be financially and advises on how to make that happen. We trust her advice and she also allows for our input. The whole team are friendly, approachable and quick to respond”
“We very much appreciate the personal and caring approach from the whole team. We would be lost without the advice we receive, and we also appreciate the patient nagging!”
“The advice and assistance I have received has kept us on track to achieving a comfortable retirement without having to worry about our finances. We have also transferred to an eco-friendly portfolio on your suggestion and information and so far it looks as it was a good move. Thank you.”
“I didn’t get where I am today without recognising a good financial planning service when I see one!”
Once again Thank you for all your feedback this really is valuable to us as a business and in the words of one of the clients it is good to know that we are “Most definitely on your wavelength” and based on these results I would say along with so many others.